Frequently Asked Questions

How long is a counselling session?

Individual sessions are 60 minutes in length. Following on from our in-depth consultation, we’ll work together to further explore your goals and needs. You will get to experience the type and style of therapy further supporting you in making change.

How often should I come to therapy

Length of continuing therapy will vary and is different and unique to each client dependent on needs. It is recommended to have minimum 4 sessions either weekly or fortnightly. After the 4 sessions we can review what awareness and insights you have experienced during this time and discuss further sessions.

Dependent on your needs and situation whether you need medium to long term therapy to experience lasting change and see results it is suggested a commitment of fortnightly sessions with a minimum of 4 months and 12 months ongoing for lasting change.

Where are your offices located?

Suite 2, 1A Torwood Street, Sans Souci NSW 2219.

Please call 0409 690 701 to book your appointment.

Are your services covered by medicare?

The psychotherapy service I offer is not covered under the Medicare rebate scheme. The Medicare rebate scheme have a gap fee which is what I charge, this gap fee charge is common with other non-rebatable therapists. If you are wanting a mental health plan, please see your GP as I am unable to assist with mental health plans.

How is payment made?

Payments are made at the end of each session. Credit card is accepted, direct debit payment needs to be arranged prior to the session.

What is the cost of a counselling session

An individual session is $140.

Packages are available. For more information on packages please contact me, Carmel on 0409 690 701.

What to expect in your first session

Before your first appointment, I will have a 15-minute phone conversation with you to obtain essential information about you. From there, an appointment is booked and confirmed and an in-depth consultation will take place. In this session, I will collect information on what you are coming to therapy for and goals and expectations. It’s a good opportunity to ask questions and for us to get to know each other.

What if I need to cancel or reschedule an appointment

Sometimes things come up, if you need to cancel or re-schedule your appointment, 24 hours notice is required. I have a firm 24-hour cancellation policy, if you cancel your session in less than 24-hours you will need to pay the full fee of the session.

Can sessions be conducted via video conferencing?

Sessions can be conducted online via Zoom. To get the most out of your therapy session make plans to be in a quiet room where you won’t be disturbed. Ensure you have some water with you and are comfortable. The zoom link will be emailed to you on the day of your appointment.

What are your office hours?

Wednesday to Friday, 9:00am to 6.00pm. Saturday by appointment only.

Can we access rebates through private health insurance?

Rebates are covered through Medibank Private. You can claim for your session through Medibank Private. Please let me know to discuss process of claiming.