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FREQUENTLY ASKED QUESTIONS

Please check through these responses to common questions. If these don’t address what you were looking for or are not detailed enough please contact me using the form below.

What are Psychotherapy and Counselling?

Psychotherapy and Counselling are professional activities that utilise an interpersonal relationship to enable people to develop self-understanding and to make changes in their lives. Professional counsellors and psychotherapists work within a clearly contracted, principled relationship that enables individuals to obtain assistance in exploring and resolving issues of an interpersonal, intrapsychic, or personal nature. (As defined by PACFA, Psychotherapy and Counselling Federation of Australia.)

What to expect in your first session?

Before your first appointment, I will have a 15-minute phone conversation with you to obtain essential information about you.

From there, an appointment is booked and confirmed and an in-depth consultation will take place.

In this session, I will collect information on what you are coming to therapy for and goals and expectations.

It’s a good opportunity to ask questions and for us to get to know each other.

What if you need to cancel or reschedule an appointment?

Sometimes things come up, if you need to cancel or re-schedule your appointment,
24 hours notice is required.

I have a firm 24 hour cancellation policy, if you cancel your session in less than 24 hours you will need to pay the full fee of the session.

Times,  Locations,  Session info

Individual in-person sessions are available Monday's, Tuesday's and Thursday's.

I work in two locations, sessions are available at:


Connect the Dots Oatley

1/93 Mulga Road, Oatley NSW 2223
Tuesdays, 9am to 6pm
Tel: 0409 690 701

If coming by train, Oatley station is a 5 minute walk and I am located at Connect the Dots Yoga Studio. If coming by car there is plenty of Street parking, that is timed of one hour or two hours.

HealthSpace Clinic Newtown
4/17 Erskineville Road, Newtown NSW 2042
Available for appointments on:
Wednesdays, 9am to 12.30pm 
Thursdays, 9am to 6pm
Tel: 02 9167 9678

Fees and payment of a session?

For information regarding session fees please contact me, Carmel on 0409 690 701.
I offer a sliding scale if affordability is an issue.

Payment Options
Payments are made at the end of each session. Credit card or cash are accepted as well as direct debit paid prior to the session.

Medicare Rebate/Private Health Insurance
The psychotherapy service I offer is not covered under the Medicare rebate scheme.

The Medicare rebate scheme have a gap fee which is what I charge, this gap fee charge is common with other non-rebateable therapists.

Private Health Insurance rebates are covered through Medibank Private only. You can claim for your session through Medibank Private.

If you are wanting a mental health plan, please see your GP as I am unable to assist with mental health plans.

Important phone numbers and resources?

If you are in immediate danger call Emergency: 000
Lifeline: 13 11 14
SANE Helpline: 1800 187 263
Suicide Call Back Line: 1300 659 467
Beyond Blue: 1300 224 636
Relationships Australia: 1300 364 277
Mensline: 1300 789 978
Kids Helpline: 1800 551 800
Grief Line: 1300 845 745
Child Protection Hotline: 13 21 11
National Sexual Assault Domestic Violence Service: 1800 737 732
Domestic Violence: 1800 656 463
ACON: 1800 063 060 

CONTACT ME

Supporting you in creating change

Phone: +61 (0) 409 690 701
Unit 1, 93 Mulga Road, Oatley NSW 2223

I'm flexible and understanding. The bottom line is it is your therapy, and you make the decisions of what you want to get out of your time together.


If you resonate with me and my approach, contact me for a free, no-obligation, 15-minute phone call. You can tell me your problems and I will let you know how I can help.


If we decide to work together, we'll book a therapy session in my Oatley or Newtown office or via video conference.

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